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Return and Refund Policy

  • Return & Refund Policy:
  • We are so confident about our gorgeous dresses and know you are going to love it as much as we do! As per consumer protection act we offer a 7 day return policy from the date you receive your stunning new Infinity Dress. We don’t offer colour swops so please make sure you about your colour and order fabric swatches online if you are ordering particular colours for your Wedding. If your order exceeds 7 days we no longer offer refunds and will offer store credit.
  • There is a return and refund policy handling fee of R169.00 per dress returned. Once The dress is returned it will be checked for any damages and only if it is perfect order as it left us the the handling fee deducted and the refund will be issued.
  • Orders that have been paid in advance including deposits where fabric has been cut and placed on hold for sizes are non refundable after 30 days and store credit is provided.
  • Alterations are done free of charge, the courier cost too and from the workshop is for the customers expense. You may send your order back with your own courier or request us to send a courier at a cost of R178.00 per dress. This will cover the cost of collection and delivery back to you. 
  • Refunds are processed on the 16th day of each month only. 
  • Urgent orders for functions that fall within the 7 day refund policy will not be retunred for any reason as this can be that the dress was worn for the function and retuned after the function which is fraud and not accepted. 
  • Deposits on orders are non refundable after 30 days as fabric is cut and kept aside on date of payment of deposit. Store credit can be given if a refund on a deposit is requested after 30 days.
  • Covid-19: Returns and refunds due to Covid-19 related topics will result in Store Credit only. 
  • We reserve the rights to ammend the terms and conditions without priorer notice.